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Each Shyra Dawson jewelry design is handmade and thoughtfully prepared for its journey to you. Please review the information below before placing your order.

If you have questions about an order, please email shyra@shyradawson.com and include your order number.

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Processing Times

Please allow 10–14 business days for your order to be created, prepared, and delivered to USPS. Processing time is separate from the carrier’s estimated transit time.

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Ready-to-ship pieces may be mailed sooner, often within 5 business days. Custom orders, commissions, personalized pieces, and made-to-order designs may require additional time. An estimated completion date will be provided for custom work whenever possible.

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You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.
 

Standard U.S. Shipping

Standard shipping is the default shipping option at checkout. Orders are shipped through the United States Postal Service using a tracked service.

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After your order has been shipped, please allow approximately 2–7 business days for delivery within the United States. Delivery estimates are provided by USPS and are not guaranteed.

 
Free Shipping

Orders of $100 or more qualify for free standard shipping within the United States. The order subtotal must reach $100 after discounts and before taxes to qualify.

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Free shipping does not include expedited shipping or additional services unless otherwise stated.

 
Priority Shipping

USPS Priority Mail may be available for an additional charge. Selecting Priority Mail shortens the estimated time your package spends in transit, but it does not shorten the time needed to create or prepare your order.

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Priority Mail delivery dates are estimates and are not guaranteed by USPS. Tracking and limited insurance are included. Additional insurance or signature confirmation may be added when appropriate for higher-value orders.
 

Shipping Rates

Shipping charges are calculated per order and may include postage, packaging materials, handling, and order-processing costs. Available shipping options and their associated charges will be displayed during checkout.
 

Shipping Addresses

Please carefully review your shipping address before submitting your order. Shyra Dawson Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer. If you notice an error, please contact shyra@shyradawson.com within 48 hours. An address cannot be changed after the package has been accepted by USPS. If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping it.

 
Tracking and Delivery

Tracking information may take 24–48 hours to update after you receive your shipping confirmation.

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A package marked “delivered” by USPS may occasionally arrive later that day or within the following business day. Please check with members of your household, neighbors, building management, and your local post office if you cannot locate a delivered package.

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Orders over $500 will require signature confirmation upon delivery.

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Shyra Dawson Jewelry cannot guarantee carrier delivery dates and is not responsible for delays caused by USPS, severe weather, natural disasters, service interruptions, holidays, customs processing, or other circumstances outside our control. However, I will be happy to help you locate information about a delayed shipment.

 
Lost Packages

If domestic tracking has not updated and your package appears to be lost, please contact shyradawson@gmail.com. Claims and replacement options will be evaluated according to USPS eligibility requirements and the insurance coverage associated with the shipment.

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Please report a potentially lost domestic package within 30 days of the shipping date. Orders reported outside this period may no longer be eligible for a carrier claim.

 
Damaged Packages or Missing Contents

Every order is packaged carefully, but damage can occasionally occur during transit. If your order arrives damaged or an item is missing from the package, please contact shyradawson@gmail.com within seven days of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the shipping box or mailer

• Photographs of the packaging materials and shipping label

Please keep the damaged item and all original packaging until the claim has been resolved. USPS may require these materials for inspection. Replacement, repair, refund, or claim eligibility will be determined based on the circumstances and available insurance coverage.

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International Shipping

International delivery availability and shipping options are shown at checkout. Delivery times vary considerably by destination and may be affected by customs processing, local postal services, international disruptions, or other circumstances outside our control.

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International packages may take several weeks or longer to arrive. Delivery estimates are not guaranteed, and tracking availability may vary by country and service level.

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If you would like a faster or more comprehensive international shipping service, please contact shyradawson@gmail.com before placing your order. Any upgraded shipping charges will be based on current carrier rates.

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Customs, Duties, and Import Taxes

International customers are responsible for all customs duties, tariffs, taxes, brokerage charges, and other import fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated during checkout.

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Shyra Dawson Jewelry cannot predict these charges or mark an order as a gift to avoid customs fees. Customs delays and packages refused because of unpaid import charges are outside our control.

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If an international order is returned because customs charges were not paid or the package was refused, any refund will be determined after the package is safely returned. Original shipping charges and any return-related fees may be deducted from the refund.

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Business Days

Business days are Monday through Friday and do not include weekends or U.S. federal holidays. USPS may deliver packages on Saturdays in many locations, but Saturdays are not included when calculating processing times.

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Additional Questions

If you have questions about shipping, delivery, or a specific order, please email shyra@shyradawson.com. I will be happy to help.

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