Refund Policy
Returns and Refunds
Eligible, non-custom items may be returned for a refund if you contact me within 7 calendar days of delivery.
To qualify for a return, the jewelry must be:
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Unworn, unused, and in its original condition
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Free from damage, alterations, odors, or signs of wear
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Returned in its original packaging
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Accompanied by proof of purchase
Approved returns must be shipped within 7 calendar days of receiving return authorization. Returns sent without prior authorization may not be accepted.
A 10% restocking fee will be deducted from the refund. Original shipping charges are nonrefundable. Customers are responsible for return shipping costs.
Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or payment provider to process the refund.
Exchanges
Exchanges are only permitted for in-person sales. Items must be unworn, unused, undamaged, and returned in their original condition and packaging. Exchanges are subject to product availability.
Items That Cannot Be Returned or Exchanged
The following items are final sale unless they arrive damaged or defective:
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Custom or commissioned designs
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Personalized or engraved jewelry
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Items altered or specially sized at the customer’s request
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Gift cards
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Clearance or final-sale items
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Earrings that have been worn or removed from sealed packaging, for hygienic reasons
Please review measurements, materials, and product details carefully before ordering a custom or specially sized piece.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. If your jewelry arrives damaged, defective, or different from what you ordered, contact me within 7 calendar days of delivery.
Include your order number, a description of the issue, and clear photographs of the jewelry and packaging. Depending on the circumstances, I will arrange a repair, replacement, or refund at no additional cost.
Do not discard damaged jewelry or packaging until your claim has been resolved.
Customer-Caused Damage
Handmade jewelry should be handled and stored with care. I am not responsible for damage occurring after delivery that results from improper use, storage, handling, or care, including damage caused by:
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Water, moisture, or prolonged humidity
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Dropping, crushing, pulling, snagging, or impact
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Children or pets
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Excessive heat or prolonged direct sunlight
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Chemicals, perfumes, lotions, cosmetics, or household cleaners
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Swimming, bathing, showering, sleeping, or exercising while wearing the jewelry
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Normal wear and tear
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Failure to follow the recommended care instructions
Natural gemstones, pearls, metals, and handmade components may require special care. Damage caused by these circumstances is not considered a manufacturing defect and is not eligible for a refund or free replacement.
Repairs and Alterations
Repairs may be available on a case-by-case basis. Please email me before sending any jewelry and include photographs and a description of the repair needed.
If the repair is related to a workmanship issue, I will evaluate the piece and let you know what options are available. Repairs needed because of accidental damage, improper care, normal wear, or customer-requested alterations may require a repair fee, replacement-material costs, and shipping charges.
Some materials may be limited or one of a kind, so an exact replacement cannot always be guaranteed.
Do not mail jewelry for repair without receiving instructions and return authorization first.